Privacy Policy.

Audio Visual Lab (Pty) Ltd is the responsible party as defined under POPIA. We determine the purpose and means of processing your personal information.

• — Contact information you provide voluntarily — name, email address, phone number, company name — when you submit a quote request, contact form, or email us directly.
• — Project information you share when briefing us on a production — requirements, deadlines, budget ranges.
• — Technical data collected automatically — IP address, browser type, pages visited, and time on site — via standard web analytics tools.
• — Communication records — emails, WhatsApp messages, and call logs related to projects or enquiries.

• — To respond to your enquiry or quote request.
• — To prepare and deliver proposals, agreements, and invoices.
• — To manage and deliver production projects you have contracted with us.
• — To send relevant updates about your project or our services (you can opt out at any time).
• — To improve our Website and understand how visitors use it.
• — To comply with our legal and regulatory obligations.

We process your personal information on the following lawful bases under POPIA: (a) your consent, where you have provided it; (b) performance of a contract to which you are a party; (c) compliance with a legal obligation; and (d) our legitimate interests in running and growing our production business, where these are not overridden by your interests or rights.

We do not sell, rent, or trade your personal information. We may share it with:

• — Service providers who assist us in operating our business (e.g., accounting software, cloud storage, email platforms) — only to the extent necessary and under contractual data protection obligations.
• — Production crew, contractors, or suppliers engaged on your specific project — limited to what they need to deliver the work.
• — Regulatory or law enforcement authorities if required by law.

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Project-related records are generally retained for 5 years after project completion. You may request deletion of your data at any time subject to our legal retention obligations.

Our Website uses cookies and similar tracking technologies to analyse Website traffic and improve your experience. We use Google Analytics or similar tools. You can control cookie preferences through your browser settings. Disabling cookies may affect some Website functionality.

Our Website embeds YouTube videos and links to social media platforms (Instagram, Facebook, LinkedIn). These third parties operate under their own privacy policies. AVL is not responsible for their data practices. We encourage you to review their policies before interacting with embedded content.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

• — Right of access — you may request a record of personal information we hold about you.
• — Right to correction — you may request that we correct inaccurate or incomplete information.
• — Right to deletion — you may request that we delete your personal information, subject to our legal obligations.
• — Right to object — you may object to the processing of your personal information in certain circumstances.
• — Right to lodge a complaint — you have the right to lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, contact us at info@audiovisuallab.co.za. We will respond within 30 days.

If you are unhappy with how we have handled your personal information, you have the right to complain to the Information Regulator (South Africa).

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. Your continued use of the Website after changes are posted constitutes your acceptance of the updated policy.